Shipping Policy

Last updated: August 15, 2026

This Shipping Policy explains how Orders placed through KingNorwe TCG are prepared, shipped and delivered.

Please read this Policy together with our Terms and Conditions of Sale and Return & Refund Policy.

1. Shipping Origin

Products sold through the Website are sold by KingNorwe TCG SAS, a French company.

Orders are generally sourced, stored, prepared and dispatched from Japan by KingNorwe TCG GK, our Japanese logistics and operational partner.

Accordingly, Customers should be aware that their Orders may constitute international shipments from Japan, regardless of the location of the Seller.

2. Shipping Destinations

KingNorwe TCG ships internationally to the countries and territories available during checkout.

Available destinations may vary depending on:

• carrier availability;
• legal or regulatory restrictions;
• customs requirements;
• international sanctions;
• logistical circumstances;
• the nature or value of the Products ordered.

If a destination is unavailable during checkout, we are generally unable to ship an Order to that destination.

KingNorwe TCG reserves the right to cancel an Order where shipment to the selected destination becomes unlawful or reasonably impossible. In such circumstances, the affected Order will be refunded.

3. Order Processing

Orders are prepared for shipment as soon as reasonably possible after payment has been successfully confirmed.

Processing times may vary depending on:

• order volume;
• weekends and Japanese public holidays;
• Product availability;
• preorder status;
• verification requirements;
• exceptional circumstances.

Any processing or dispatch estimate displayed on the Website is provided in good faith.

Once an Order has been dispatched, the Customer will normally receive a shipping confirmation containing tracking information where tracking is available for the selected shipping method.

4. Shipping Methods and Costs

Available shipping methods and their respective prices are displayed during checkout.

Shipping costs may depend on:

• destination country;
• parcel weight;
• parcel dimensions;
• Order value;
• selected carrier;
• selected delivery service.

The Customer will be able to review the applicable shipping charges before confirming the Order.

5. Estimated Delivery Times

Estimated delivery times may be displayed during checkout or communicated after dispatch.

Unless expressly stated otherwise, delivery times are estimates and not guaranteed delivery dates.

International delivery times may vary depending on the destination and may be affected by circumstances outside our reasonable control, including:

• customs clearance;
• carrier delays;
• weather conditions;
• transportation disruptions;
• security inspections;
• local postal services;
• public holidays;
• exceptional international events.

Nothing in this section limits any mandatory delivery rights available to Consumers under applicable law.

6. Customs Duties, Import VAT and Other Charges

Because Orders are generally dispatched from Japan, international shipments may be subject to customs formalities in the destination country.

Depending on the destination and applicable legislation, the Customer may be required to pay:

• import VAT;
• customs duties;
• customs clearance fees;
• brokerage fees;
• local taxes;
• other import-related governmental charges.

Unless expressly indicated otherwise during checkout, such import charges are not included in the Product price or shipping fee and remain the responsibility of the Customer.

KingNorwe TCG does not determine the amount of these charges and cannot guarantee whether or how much a Customer may be required to pay.

Customers are responsible for checking the import rules applicable in their country before placing an Order.

7. Customs Clearance

Customers are responsible for cooperating with customs authorities and shipping carriers where information or payment is required to complete import clearance.

This may include providing identification, completing customs documentation or paying applicable import charges.

KingNorwe TCG cannot be held responsible for delays caused exclusively by customs procedures outside its reasonable control.

8. Tracking

Where tracking is included with the selected shipping service, tracking information will be provided after dispatch.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

Customers are encouraged to monitor their tracking information regularly.

9. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an Order.

Please carefully verify:

• recipient name;
• street address;
• apartment or unit number;
• postal code;
• city;
• country;
• telephone number where requested.

If you notice an error after placing your Order, please contact us immediately at kingnorwetcg@gmail.com.

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an Order has entered preparation or has been handed to the carrier.

10. Failed Delivery and Unclaimed Parcels

If an Order cannot be delivered because:

• the address provided by the Customer was incorrect or incomplete;
• the recipient could not be reached;
• the parcel was not collected within the carrier's deadline;
• required customs procedures were not completed;
• applicable import charges were refused;

the parcel may be returned to us.

Where appropriate, the Customer may request reshipment after the parcel has been returned.

Additional shipping charges may apply.

Where the Customer instead requests a refund, costs actually and reasonably incurred as a direct result of the failed delivery may be deducted where permitted by applicable law.

This section does not affect the Customer's statutory rights where delivery failed for reasons attributable to KingNorwe TCG.

11. Refusal to Pay Customs Charges

Refusing to pay applicable customs duties, import VAT or other import charges does not automatically constitute a valid cancellation or withdrawal from the Contract.

If a parcel is returned to us because the Customer refused applicable import charges, the situation will be handled in accordance with our Terms and Conditions of Sale and Return & Refund Policy, as well as any mandatory rights available to the Customer.

Where legally permitted, actual costs incurred as a direct consequence of the refusal may be deducted from any amount refundable to the Customer.

12. Lost Parcels

If your tracking information indicates an unusual delay or you believe your parcel may have been lost, please contact us at:

kingnorwetcg@gmail.com

Please provide your Order number and tracking number.

We may open an investigation with the relevant carrier.

A parcel will not necessarily be considered lost solely because its estimated delivery date has passed. Carrier investigation procedures and applicable legal requirements may need to be completed before the parcel can formally be treated as lost.

Where the Seller is legally responsible for the loss, the Customer will receive the remedy required by applicable law.

13. Damaged Parcels

If your parcel arrives visibly damaged, please document its condition before opening it whenever reasonably possible.

We recommend taking clear photographs of:

• the exterior packaging;
• shipping label;
• damaged areas;
• internal packaging;
• affected Products.

Please retain the packaging and contact us as soon as reasonably possible at:

kingnorwetcg@gmail.com

These photographs may be required to investigate the damage with the shipping carrier.

Nothing in this section limits the Customer's statutory rights regarding damaged or non-conforming Products.

14. Preorders

Preorder Products are shipped once they become available to KingNorwe TCG.

Release dates and estimated shipping dates displayed on Product pages are based on information available to us and may change.

Manufacturers, publishers, distributors or suppliers may:

• postpone release dates;
• change distribution schedules;
• reduce allocations;
• cancel Products.

Where an Order contains both immediately available Products and preorder Products, shipment may depend on the shipping option offered and selected at checkout.

If the Order is intended to ship together, available Products may be held until all Products included in the shipment become available.

15. Multiple Shipments

KingNorwe TCG may, where reasonably necessary, divide an Order into multiple shipments.

Where an Order is split at our initiative after checkout, the Customer will not be charged additional shipping fees unless otherwise agreed.

Different parcels belonging to the same Order may arrive on different dates.

16. Delivery and Transfer of Risk

For Consumers, the risk of loss or damage to the Products transfers when the Customer, or a third party designated by the Customer other than the carrier, physically receives the Products, except where applicable law provides otherwise.

The fact that an Order is shipped internationally from Japan does not reduce the mandatory rights granted to Consumers under applicable law.

17. Contact

For any question concerning shipping, tracking or delivery, please contact:

KingNorwe TCG

Email: kingnorwetcg@gmail.com
Phone: +33 6 33 12 37 04

Registered Office:
51 rue Deleuvre
69004 Lyon
France

Please note that our registered office in France is not our standard return address.

Returns must be handled in accordance with our Return & Refund Policy.