Frequently asked questions
Will I have to pay customs duties or import taxes?
International orders may be subject to import taxes or customs duties depending on the destination.
Check our Customs & Import Taxes FAQ for detailed information about your country.
Are all your products authentic?
Yes. All products sold by KingNorwe TCG are genuine products sourced from trusted suppliers and partners. We do not sell counterfeit or replica products.
Where are your orders shipped from?
All our orders are shipped directly from our warehouse in Japan.
KingNorwe TCG is operated by a French company, while our inventory, logistics and fulfillment operations are handled in Japan. This allows us to source Japanese TCG products locally and ship them directly to collectors around the world.
Do you ship internationally?
Yes! We ship internationally to a wide range of countries.
Available shipping methods, rates and estimated delivery times are displayed at checkout based on your destination.
How long does shipping take?
Delivery times depend on your destination and the shipping method selected at checkout.
Once your order has been shipped, you will receive a confirmation email with your tracking information when tracking is available.
Please note that customs processing may occasionally cause additional delays outside of our control.
Will I receive a tracking number?
Yes, when your selected shipping method includes tracking.
Once your order has been dispatched, your tracking information will be sent to you by email so you can follow your package.
Do you offer free shipping?
Yes. We offer free shipping on orders over €250 where eligible.
The applicable shipping options and any free shipping offer will automatically be displayed at checkout based on your order and destination.
Are your products new or second-hand?
We sell both new and second-hand products.
The condition of a product will be indicated on its product page whenever applicable. Please read the product description carefully before ordering.
Are products shown in product images guaranteed to be included?
Product images are provided for illustration purposes.
For products containing randomly inserted cards, alternate designs, promotional cards, special rarities or other possible contents, items shown in promotional images may be included but are not guaranteed, unless explicitly stated otherwise in the product description.
Can I return my order?
Returns and cancellations are subject to our Return & Refund Policy and the applicable consumer protection laws.
Please check our Return & Refund Policy for full information regarding eligibility, deadlines, exclusions and the return procedure.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos of the package and damaged items.
We will review the situation and assist you with the appropriate solution.
Please keep the original packaging until your request has been reviewed.
What happens if my package is lost?
If your tracking information has not been updated for an unusually long period or you believe your package may have been lost, please contact us.
We will review the tracking information and, when necessary, contact the carrier to investigate the shipment.
Can I cancel or modify my order?
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations will be possible once an order has entered the preparation or shipping process.
Pre-orders and certain products may also be subject to specific cancellation conditions.
