Return & Refund Policy

Last updated: August 15, 2026

We want you to be satisfied with your purchase from KingNorwe TCG. This Return & Refund Policy explains how returns, withdrawals, damaged or incorrect Products, and refunds are handled.

This Policy should be read together with our Terms and Conditions of Sale. Nothing in this Policy limits any mandatory consumer rights available under applicable law.

1. 14-Day Right of Withdrawal

If you are a Consumer and the statutory right of withdrawal applies to your purchase, you have 14 days to withdraw from your purchase without giving any reason.

The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, physically receive the Product.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires.

Please contact:

Email: kingnorwetcg@gmail.com

Please include your:

• full name;

• order number;

• Product(s) concerned;

• date of receipt;

• clear statement that you wish to withdraw from the purchase.

You may also use the model withdrawal form contained in our Terms and Conditions of Sale, although its use is not mandatory.

2. Return Deadline

After notifying us of your decision to withdraw, you must return the Product within 14 days.

Please contact us before sending your return so that we can confirm the return procedure.

Returns should be sent to:

KingNorwe TCG GK
Golden Mansion 306
4-19-6 Kamitakada
Nakano-ku, Tokyo 164-0002
Japan

Do not return Products to our registered office in France unless expressly instructed to do so by Customer Service.

We strongly recommend using a tracked shipping method and retaining proof of shipment until your return has been processed.

3. Condition of Returned Products

You may inspect a Product only to the extent necessary to establish its nature, characteristics and proper functioning, in a manner comparable to what would reasonably be possible in a physical store.

Returned Products should, where applicable, include their original:

• packaging;

• accessories;

• documentation;

• protective materials;

• certificates or inserts.

You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the Product.

For collectible Products, the loss in value may be significant if the Product has been opened, unsealed, altered or damaged.

Any deduction from a refund will reflect the actual diminished value of the Product and will not constitute a fixed or punitive fee.

4. Trading Cards and Collectibles

Because trading cards and collectibles are condition-sensitive Products, Customers must handle them carefully.

For individual cards, the condition and photographs provided on the Product page form part of the Product description where photographs of the exact card are shown.

Minor manufacturing characteristics consistent with the advertised condition do not automatically constitute a defect.

A difference of opinion regarding the potential grade that a third-party grading company might assign to an ungraded card does not, by itself, constitute a defect or lack of conformity.

5. Sealed Products

Customers are strongly advised not to open, unseal, alter or otherwise break the original factory seal of any Product they intend to return.

Trading card products derive a substantial part of their commercial and collectible value from their factory-sealed condition. Opening a booster box, booster pack, deck, case or other sealed collectible product may therefore cause an immediate and substantial loss in value.

Where a Consumer exercises a statutory right of withdrawal after opening, unsealing or materially altering a Product, KingNorwe TCG reserves the right, to the extent permitted by applicable law, to hold the Consumer responsible for any resulting diminished value.

Depending on the nature of the Product and the extent of the handling, such diminished value may represent a substantial portion of the Product's original value.

Accordingly, Products should remain unopened and in their original factory-sealed condition if the Customer intends to return them for a change of mind.

This provision does not affect the Customer's statutory rights where a Product is defective, damaged, counterfeit, incorrectly supplied or otherwise non-conforming.

The contents of sealed trading card products are determined randomly by the manufacturer.

Not receiving a particular card, rarity, alternate artwork, signature, serial-numbered card or other desired pull does not, by itself, constitute a defect or lack of conformity.

6. Graded Cards

For professionally graded cards, the grade displayed on the Product is the opinion of the relevant third-party grading company.

A different opinion from another grading company, or a different grade obtained following resubmission, does not by itself make the Product defective.

Minor cosmetic marks on a grading holder that do not affect the card, its authenticity or its stated grade do not automatically constitute a defect.

Any material damage known to us and affecting a graded Product will be disclosed where reasonably identifiable.

7. Damaged, Defective or Incorrect Products

Please inspect your Order as soon as possible after delivery.

If you receive a Product that is:

• damaged;

• defective;

• materially different from its description;

• counterfeit;

• or different from the Product you ordered,

please contact us as soon as reasonably possible at:

kingnorwetcg@gmail.com

Please include:

• your order number;

• a description of the issue;

• clear photographs of the Product;

• photographs of the parcel and packaging where relevant.

For shipping damage, please retain all original packaging until we have reviewed your claim.

We may request additional information or the return of the Product where reasonably necessary to assess the issue.

Where the Product is legally considered defective or non-conforming, we will provide the remedy required by applicable law, which may include repair, replacement, price reduction or refund.

Nothing in this Policy limits your statutory warranty rights.

8. Return Shipping Costs

For a change-of-mind return made under the statutory right of withdrawal, the direct cost of returning the Product is generally the responsibility of the Consumer, unless otherwise required by applicable law or expressly agreed by KingNorwe TCG.

Where a return is required because a Product is defective, non-conforming, incorrectly supplied or otherwise subject to a remedy for which the Seller is legally responsible, KingNorwe TCG will bear the return costs where required by applicable law.

9. Refunds

Once a returned Product has been received and, where appropriate, inspected, we will process the applicable refund in accordance with applicable law.

For a valid statutory withdrawal, the refund will include the amounts required by law, including the standard outbound delivery cost where applicable.

If you selected a delivery method more expensive than the least expensive standard delivery method offered, the additional shipping cost does not have to be refunded where permitted by law.

Refunds will generally be made using the same payment method used for the original purchase unless otherwise agreed.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

10. Refund Withholding

Where permitted by applicable law, we may withhold reimbursement until:

• we have received the returned Product; or

• you provide evidence that the Product has been sent back,

whichever occurs first.

11. Preorders

Unless otherwise stated on the relevant Product page, preorder Products are paid for when the Order is placed.

Release dates and estimated availability dates are indicative and may change due to manufacturers, publishers, suppliers or distributors.

A change in the estimated release date does not automatically cancel a preorder.

However, nothing in this section limits any cancellation, withdrawal or termination right granted to Consumers by mandatory applicable law.

If KingNorwe TCG cancels a preorder because the Product has been cancelled, our allocation is insufficient or fulfilment has become impossible, the affected Product will be refunded in full.

12. Orders Returned to Sender

If an Order is returned to us because:

• an incorrect or incomplete address was provided;

• the parcel was not collected;

• delivery was refused without a legally valid reason;

• required import formalities were not completed;

• customs duties or import charges payable by the Customer were refused,

please contact us to arrange either reshipment or, where applicable, a refund.

Additional shipping costs may apply to reshipment.

Where legally permitted, costs actually and reasonably incurred as a direct result of the failed delivery may be deducted from a refund.

This does not apply where the Customer validly refused delivery because the Product was damaged, defective, non-conforming or where another legally valid reason applied.

13. Exchanges

We do not guarantee direct exchanges.

If you wish to obtain a different Product, please contact Customer Service.

Where appropriate, the original Product may need to be returned and refunded before a new Order is placed.

Your statutory rights remain unaffected.

14. Contact Us

For any return, refund or withdrawal request, please contact us before sending a Product:

KingNorwe TCG

Email: kingnorwetcg@gmail.com
Phone: +33 6 33 12 37 04

Registered Office:
51 rue Deleuvre
69004 Lyon
France

Please note that our registered office is not our standard return address.

Return Address:
KingNorwe TCG GK
Golden Mansion 306
4-19-6 Kamitakada
Nakano-ku, Tokyo 164-0002
Japan

For further information regarding your legal rights, please refer to our Terms and Conditions of Sale.